GREENE COUNTY DEPT. OF BUILDING REGULATION CUSTOMER SURVEY

The goal of the Greene County Department of Building Regulation is to provide consistent quality customer service. We value your comments and suggestions and would appreciate you taking a few minutes to fill out our survey in order to provide feedback on your experience with our department.
 

What type of construction projects do you perform?
Residential
Commercial

 

What types of permits did you obtain from the Greene County Dept. of Building Regulation? (Please select all that apply)
Building
Mechanical
Electrical
Gas Line
Fire Alarm
Sprinkler
Other

 

How often do you visit our department to apply for permits?
Weekly
Monthly
Yearly

 

Did you feel welcome when you came to the building department counter?
Excellent
Good
Fair
Poor
Bad

 

Were you treated with courtesy and respect from the Administrative staff?
Excellent
Good
Fair
Poor
Bad

 

Was the Administrative staff helpful and knowledgeable in answering your questions?
Excellent
Good
Fair
Poor
Bad

 

In applying for a permit, was our process easy and user friendly?
Excellent
Good
Fair
Poor
Bad

 

Are our applications self explanatory and easy to understand?
Excellent
Good
Fair
Poor
Bad

 

Are our permit fees reasonable and comparable to other building departments?
Yes
No
N/A

 

How does our plan review turn-around time compare to other building departments?
Quicker Response Time
Same Amount of Time
Longer Response Time

 

Were our Plans’ Examiner comments easy to understand?
Excellent
Good
Fair
Poor
Bad

 

When an inspection is scheduled, our office gives a three-hour time frame.  Is this acceptable?
Excellent
Good
Fair
Poor
Bad
  If not, what is a reasonable time frame?
 

 

Which method is best for you to schedule an inspection?
Phone
Internet

 

Do you use our automated phone service with a call-back number for inspection times?
Yes
No

 

Did our inspectors communicate methods to avoid potential problems?
Excellent
Good
Fair
Poor
Bad

 

Are our inspectors knowledgeable and able to answer your questions?
Excellent
Good
Fair
Poor
Bad

 

Do you find our inspectors friendly and courteous?
Excellent
Good
Fair
Poor
Bad

 

Did you find website access to inspection reports helpful?
Excellent
Good
Fair
Poor
Bad

 

Is there any part of our process you would change?
No
Yes



I would change: