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Passenger Rules and
Responsibilities:
The Greene CATS Public Transit System Overview
-
open to the general public
- Individuals under
14 years of age must be accompanied by an adult
(over 18 years of age)
- 1
business day prior notice, demand responsive, not
fixed route
- curb to curb; if
door-to-door service is necessary, arrangements
MUST be made at the time of reservation; driver
is NOT PERMITTED to enter the home or office
building
- ADA accessible to
the disabled
- Service Hours 6am
– 6pm Mon.-Sun.
- Scheduling Office
Hours Mon - Fri 8:30am - 4pm
- Dispatch Hours
M-F 5am - 7pm
- no transit
service on Thanksgiving, Christmas, & New Year’s
Day; limited service on other major holidays
- to and from any
destination in Greene County & limited service into
Montgomery County.
-
operated by First Transit,
under contract to Greene CATS
To Arrange Transportation
-
Call the Greene CATS Assistant
Transit Scheduler, (937) 562-6523 or (877)
227-2287
or TDD/TTY (Ohio Relay Service) (800) 750-0750 by at
least noon the business day
prior. We are in the office Mon - Fri - 830am-3pm, but you may leave a message at
any time.
DON’T give your schedule to the driver.
- The earliest we can
accept a transportation request is two weeks prior.
- Contact the
Scheduling Office for information in regards to
on-going transportation requests
- Give the
following information:
- your full name,
address and phone number (if you don’t have a
phone, we must have a phone number where we can
get a message to you if needed)
- date(s)
transportation is needed
- exact addresses
of any pick-up and drop-off locations.
- time you need
to be at your appointment and time you need to
be picked up from your appointment (If you don’t
know the exact time you need your return trip,
you need to give an estimated return time. If
you finish earlier than expected you may call
(937)374-6402 or (800)980-6402 when you are
ready for your return & we will try to get to
you sooner, if possible. If you are going to be
later than expected, please call the numbers
above and let the dispatcher know what time you
will be ready for your return & the dispatcher
will get you on the schedule as close to that
time as possible. Check back in 15 min. for
your pick up time.)
- any mobility
aids or restrictions (wheelchair, walker, cane,
service animal, personal care attendant, oxygen,
etc.)
- age(s) if they
are under 14 yrs.
- number of car
seats needed for children under 40lbs
and
4 years of age (Greene CATS will provide car
seats)
- You need to call
the dispatcher at (937) 374-6402 or (800)-980-6402
after 12pm the day before or the morning of your
trip to ask for your scheduled pick-up time.
- The vehicle may
arrive up to 10 minutes before or 5 minutes after
your scheduled pick-up time, so you must be ready at
least 15 minutes before your scheduled pick-up time.
- Major service
disruptions due to weather or other emergencies will
be announced on all local radio or television
stations (You may want to tune to WHIO Channel 7 TV
or WING FM 102.9 Radio.)
The Cost of a One Way Trip
- $1.50 per passenger
each way (up to $3.00 each way for a family) for all
trips within Greene County.
- $6.00 per passenger each way; (up
to $12 each way for a family) for trips into
Montgomery County.
- Transfers:
Fare-paying riders transferring between regular
demand responsive services can do so for free, but
will not need a transfer card.
- No extra charge
to drop off or pick up a child at day care when
going in the same direction of travel.
- You must have
exact change
when you board the vehicle or you
WILL NOT
be permitted to ride (no credit/debit cards).
Drivers are not permitted to give change.
- If your trip is being funded by an
agency, the agency needs to contact the scheduling
office directly for information on agency rates and
scheduling procedures.
- There is no fare for personal care
attendants.
No Shows on Transit
- 3 no-shows within a 3-month period
will result in being suspended from transit. 1st
suspension 3-months, 2nd
suspension 6-months, 3rd or more
suspensions 12-months.
- ‘No-show’ - when you cancel with
less than a 1-hour notice before your scheduled
pick-up time, are not there when the vehicle arrives
to pick you up, or if you violate any of the
rules/regulations listed on the following page.
- You must be ready when the vehicle
arrives. The driver will wait for you at the curb,
so you will need to watch for the vehicle to arrive.
(The driver will wait no
longer than 5
minutes after your scheduled
pick up time!) If you no-show for the
first leg of a round trip, the return trip will be
cancelled unless you contact the dispatcher at
(937)374-6402 or (800)980-6402 (Monday-Sunday) at
least 1 hour prior to the return time.
- You MUST notify Greene CATS
Public Transit System of any last minute
cancellations or changes in your schedule.
- All passengers who notify Greene
CATS scheduling or dispatch staff of a cancellation
will be given a cancellation confirmation number.
Carry-On Rules
- Drivers
cannot assist with any
carry-on items! If assistance is needed due to age
or disability, prior approval must be obtained from
the Greene CATS scheduling office.
- You can take as many bags as you
can carry on safely at one time without assistance,
and where bags are secure and will not spill their
contents.
- You need prior approval from
scheduling office to transport a bike. Bikes must
be able to be secured.
Other Rules and Regulations
on Transit
- Any of the following actions will
result in you not being able to take the current
trip and being given a no-show for the trip;
- Violation of Carry-On Rules
- refusal to share all or part of
your trip with other passengers for schedule
efficiency
- anyone under 14 years of age
not being accompanied by an adult
- failure to remain seated and
wear your seat belt when the vehicle is in
motion
- insisting on making unscheduled
special trips or stops such as pharmacy stops
after medical appointments or banking, grocery,
fast food, etc.
- requesting that the driver lift
or move the wheelchair &/or passenger up or down
steps. If door-to-door service has been
pre-arranged walks, steps, & ramps must be clear
of ice & snow
- bringing pets, other than
service animals on the vehicle. Passengers
MUST be in control of their service animal
at all times. Animal MUST be leashed and
seated on the floor next to the passenger.
- Any of the following actions will
result in you being given a no-show for the current
trip;
- Not using earphones to listen
to radios or CD/cassette players
- eating, drinking, smoking,
chewing tobacco products, or chewing gum
- Ridership privileges will be
suspended for 12 months for the following actions:
- impolite and discourteous
behavior to the driver & other passengers
- Ridership privileges will be
permanently suspended for the following actions;
- physically harming a passenger,
driver or service provider staff person
- threatening passengers or staff
with bodily harm while on or near a transit
vehicle or on the telephone
- intentionally damaging a
transit vehicle or transit property in any
manner
- possessing controlled
substances (other than your own current
prescriptions)
- Being intoxicated or under the
influence of illegal drugs
- possessing anything that is or
can be construed as a weapon (This may also be
subject to criminal prosecution.)
Miscellaneous
- If you have a comment, compliment,
suggestion, or complaint regarding the Greene CATS
Public Transit service please call us at
(937)562-6523 or (877)227-2287.
- If you want to appeal an action
taken by Greene CATS Public Transit, please contact
Rich Schultze, Executive Director, at (937)
562-6463 to begin the appeals process.
- If you have any questions in
regards to the information in the Passenger Guide
please contact us at (937)562-6523 or
(877)227-2287.
-
Greene CATS also cooperates with
the MVRPC’s regional Ride$hare program, which
matches people up in a carpooling or vanpooling
arrangement .If Greene CATS cannot provide you with
a trip on the public transit system, then our staff
will work with you to assist you in registering for
Ride$hare, is you so wish.
PHONE NUMBERS TO REMEMBER
To arrange a
trip: (937) 562-6523 or
(877)-227-CATS before noon the business day prior.
Where’s my ride? CALL DISPATCH AT (937) 374-6402
or (800) 980-6402
To
check your pick-up time:
(937)374-6402 or (800)980-6402 after 12pm the business
day (business days are Monday thru Friday) prior
For
last minute cancellations:
Monday-Sunday Call (937) 374-6402 or (800) 980-6402
For
comments, complaints, or suggestions:
(937) 562-6523
For appeals: (937) 562-6463
For a printed copy of the guide,
click here.
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