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Scheduling a Trip
Before Your Trip
At least two *business days* (by noon) before your trip - up to one month in advance:
  • Call the scheduling office at (937) 708-8322 or toll free at (877) 227-2287
    • Monday - Friday, 8:00 am - 3:00 pm to request your ride
  • When making a trip request be ready to provide the following information:
    • Your full name, address and phone number.
    • Date(s) transportation is needed.
    • Exact addresses of any pick-up and drop-off locations.
    • Your appointment time and the time you need to be picked up
    • Any mobility aids or restrictions (wheelchair, walker, cane, service animal, personal care attendant, oxygen, etc.)
    • Any other passenger name(s), passenger age(s) if they are age 13 or younger.
    • Number of car seats needed for children less than four years of age and/or under forty pounds.
  • If available, the scheduler will provide you with a reservation, however, it is not a confirmed pick up time.
  • If you agree to be put on the waiting list, it is your responsibility to check with Dispatch the day before your requested trip date to see if you have a ride.

**You must call by Thursday at noon for a trip on Saturday, Sunday, or Monday**

The Day Before Your Trip
  • If you are given a reservation, you have to call the dispatch office at (937) 374-6402, or toll free (800) 980-6402 to get your exact pick up times.
    • You can call between 6:00 am - 9:00 pm the day before your trip.

The Day of Your Trip
  • Call the dispatch office at (937) 374-6402, or toll free (800) 980-6402 to get your exact pick up times.
    • You can call after 6:00 am the morning of your trip.
  • Be ready. The vehicle may arrive up to 10 minutes before or 5 minutes after your scheduled pick-up time.
  • If you miss the first leg of a round trip, the return trip will be cancelled unless you contact the dispatcher at least 1 hour prior to the return time.
  • Notify Greene CATS Dispatch of any last minute cancellations or changes in your schedule.
    • Cancellations less than 1 hour prior to a scheduled pick up will be considered a no-show.

When You Board the Bus
  • Have exact change ready to drop in fare box.
  • There is no fare for personal care attendants.
  • Have a seat, buckle up, and have a great trip.