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Landlord/Tenant Information
County regulations state that property owners shall be held responsible for water and/or sewer used on their premises.  Statements may be mailed to another designated person (such a a tenant), but if that tenant does not pay, the property owner is held responsible.

The following processes and procedures regarding landlords and tenants applies.

Existing Tenants and Delinquent Bills

Water and/or sewer bills are typically due at the end of each month.  Should a tenant fail to pay on time, a past due notice shall be sent out to the tenant sometime the week following the due date.  A copy of this past due notice shall be mailed to the landlord (property owner).  If payment is not received within five business days, a shut-off notice is mailed to the tenant; with a copy furnished to the landlord (property owner).  Should payment not be received, water shut-offs will occur sometime around the 20th of each month.

Water is then shut off until payment is made.  No payment plan will be accepted from a tenant unless the landlord (property owner) agrees to be a signatory to the agreement/payment plan.

Should the tenant be a sewer-only customer, our department is able to lien unpaid sanitary bills twice a year (February & August).

Tenants with Final Bills (Tenants that move, etc.)
Another issue that frequently arises is when a tenant moves.  When (and more importantly, if) a tenant contacts our department for a final read, our customer service division reads the meter and a final bill is calculated.  That final bill will be sent to the tenant during the next billing cycle, with a copy furnished to the landlord (property owner) if it becomes delinquent.  It is the property owner's responsibility to insure that this bill has been paid prior to releasing any deposit to the tenant.  GCSED will no longer send delinquent tenant's accounts to our collection agent.  These collection efforts are costly and almost never result in payments.

Should the tenant leave without paying the final bill, the property owner is ultimately responsible.  Unpaid water bills will result in termination of water service (which will remain off until the bill is paid in full) and unpaid sanitary sewer bills will be liened and collected with property taxes.

Landlords/property owners can call our billing representatives at (937) 562-7457 to check on whether or not their tenants are current on the account.

Keep in mind that even though the water may be shut off due a tenants' non-payment, the monthly minimum water ($13.13 for 0-1000 gallons) and sewer ($23.83 for 0-300 gallons) bills still continue to accrue and over time can prove to be significant.

It is our objective to be as fair as possible in the administration of the Greene County Board of Commissioners policies relating to the Greater Greene-Little Miami Sewer District.  Please keep in mind that every adjustment we make places the burden for this lost revenue on the rest of our customers.  Our department is funded solely by rates and charges from our customers.  We receive no tax revenues.

Sanitary Engineering Customer Service
667 Dayton-Xenia Rd.
Xenia, OH 45385

Ph: (937) 562-7457
Fx: (937) 562-7465
Email

Hours
Monday - Friday
7:30 am - 4:30 pm

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