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A. For Leaks That Do Not Enter Sewer System
1. Formal written application for
a bill adjustment. This application form is available at the Greene County
Sanitary Engineering Department or by clicking here.
2. Proof of leak and the repair
through receipts from a plumber or for parts. (This requirement may be
waived if repairs are verifiable.)
3. County Customer Service
worker(s) sent on location to confirm the location of the leak and verify that
the water would not have gone through the sewer system and that the repairs were
made and complete.
If an adjustment is deemed appropriate, the sewer portion of the bill will be
reduced to the customer's previous 12-month average.
Excess water usage is defined as a 200% increase in usage over the customer's
average usage.
If an adjustment is deemed appropriate, the water adjustment will be 50% of
the difference between the customer's previous 12-month average and the excess
usage for the water charges.
B. For Leaks That Do Enter Sewer System
The Sanitary Engineer may adjust the bill for customers who have a repairable
plumbing problem (leak) resulting in excess water usage on the following basis:
1. Formal written application for
a bill adjustment. This application form is available at the Greene County
Sanitary Engineering Department or by clicking here.
2. Proof of leak and the repair
through receipts from a plumber or for parts. (This requirement may be
waived if repairs are verifiable.)
3. County Customer Service
worker(s) sent on location to confirm the location of the leak.
Excess water usage is defined as a 200% increase in usage over the customer's
average usage
If an adjustment is deemed appropriate, the water and sewer adjustment will
be 50% of the difference between the customer's previous 12-month average and
the excess usage for both the water and sewer charges.
C. Adjustments are limited to one (1) per
customer per location annually unless extenuating circumstances exist and are
against a quarterly billing period. It is intended for this policy to
apply to customers responding promptly to a "high" bill and that any
plumbing problems so identified be repaired immediately.
D. Payments of Extraordinary Water and/or Sewer Bills
The Sanitary Engineer shall have the authority to accept payment of
extraordinary water and/or sewer bills in regular payments spread out over a
period not to exceed twelve (12) months. Such authority shall not be
exercised for customers who have been habitually late in paying their bills and
revoked for customers who did not make payments as agreed. For the
purposes of this section, an extraordinary water and/or sewer bill is one which
includes a charge for a substantial amount of water lost through a leak.
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