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Greene County Sanitary Engineering Department

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CUSTOMER SERVICE

Well Line Meters

Well Line Meter Installation Required

  In order to ensure Greene County Sanitary Engineering customers are charged fairly for the resources they use, the Greene County Board of Commissioners adopted a resolution on 21 September 1995 requiring installation of water meters for sewer customers currently on a flat rate schedule and for new customers that would not be connected to a public water service.

  Installation of the meters will mean that each customer will be charged only for the resources they use.

 

 

  All County sewer customers must have water meters installed on their wells or other private water source that contributes to the sewage flow.

  For existing customers, the cost of the meter installation is being paid by the County.  This program applies only to customers who have public sewer but not public water.  Water customers are already metered for sewer use.

  Inspection of the well line meters will be required for new construction before permits can be issued.

 

  If conditions permit, the meters may be installed in underground vaults in readily accessible locations.  However, there will be a number of connections, where the installation must be indoors, with remote reading devices used to determine usage.  Each connection will have to be evaluated for the appropriate installation.

  Customers are encouraged to contact the Customer Service Division of the Greene County Sanitary Engineering Department at 562-7450 to arrange for installation of the well-line meters, click here for more information.

 


Irrigation Meters and Service

Irrigation shut off and draining of the water meter are available through the Customer Service Division.   At this time there is no charge for this service call.  You also need to call to have service turned on in spring.  Do not remove the meter.

 

Meter Readings

Customer Service provides re-reading of you meter and/or service calls for possible leaks or other related problems.  There is no charge for these services.  If you, the customer, request that the meter be tested because you feel it is reading incorrectly, you may be charged for this service. (If after testing, it is determined the meter is within tolerance, you will be billed $25.00.)  If the meter is registering incorrectly, your bill will be adjusted accordingly.  If the Customer Service Representative, during the course of reading meters, determines possible incorrect meter operation, they may change the meter temporarily and perform their own testing.  The customer will not incur any cost irregardless of the outcome. If out of tolerance and credit needs to made to the customer, it will be handled by Billing.


Backflow Prevention and Cross-Connection Control

Read specific information regarding this program and the requirements for maintaining these devices.

If you have a question concerning this information, call the Greene County Sanitary Engineering Department, Customer Service Division at (937) 562-7457 or click here to send us an E-mail.

General questions regarding Water and Sanitary issues,
click here to send us an E-mail.

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