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CUSTOMER SERVICE
Well Line Meters
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Well Line Meter Installation Required |
| In order to ensure Greene County Sanitary Engineering customers are charged fairly for the resources they use, the Greene County Board of Commissioners adopted a resolution on 21 September 1995 requiring installation of water meters for sewer customers currently on a flat rate schedule and for new customers that would not be connected to a public water service. Installation of the meters will mean that each customer will be charged only for the resources they use.
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All County sewer customers must have water meters installed on their wells or other private water source that contributes to the sewage flow.
For existing customers, the cost of the meter installation is being paid by the County. This program applies only to customers who have public sewer but not public water. Water customers are already metered for sewer use.
Inspection of the well line meters will be required for new construction before permits can be issued.
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If conditions permit, the meters may be installed in underground vaults in readily accessible locations. However, there will be a number of connections, where the installation must be indoors, with remote reading devices used to determine usage. Each connection will have to be evaluated for the appropriate installation.
Customers are encouraged to contact the Customer Service Division of the Greene County Sanitary Engineering Department at 562-7450 to arrange for installation of the well-line meters, click here for more information.
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| Irrigation Meters and Service
Irrigation shut off and draining of the water meter are available through the Customer Service Division. At this time there is no charge for this service call. You also need to call to have service turned on in spring. Do not remove the meter. |
| Meter Readings
Customer Service provides re-reading of you meter and/or service calls for possible leaks or other related problems. If you, the customer, request that the meter be tested because you feel it is reading incorrectly, you will be charged $25.00for this service. If the meter is registering incorrectly, your bill will be adjusted accordingly. If the Customer Service Representative, during the course of reading meters, determines possible incorrect meter operation, they may change the meter temporarily and perform their own testing. In this case, the customer will not incur any cost regardless of the outcome. If out of tolerance and credit needs to made to the customer, it will be handled by Billing. |
| Backflow Prevention and Cross-Connection Control
Read specific information regarding this program and the requirements for maintaining these devices. |
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If
you have a question
concerning this
information, call the
Greene County Sanitary
Engineering Department,
Customer Service
Division at (937)
562-7457 or click
here to send us an
E-mail.
General questions
regarding Water and
Sanitary issues,
click
here to send
us an E-mail.
Send Questions or
Comments concerning this
site to: Webmaster
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Any one of the following options is available to residents
who use a large amount of water that does not go into the sewer system:
Irrigation Meters - These meters
are already used in a number of homes. Water flow going to the
outside of the home is measured and the customers are charged for water
use only, not sewer charges. Because irrigation is not considered an
essential use, water used for irrigation is charged a 25% higher rate than
water intended for consumption. The irrigation meters currently in
place will still be available. No refunds will be given to those who
have already installed such meters. The meters are the best option
for residents with underground irrigation systems or anyone who does
extensive lawn irrigation. This option is available to all
customers.
Deduct Meters - These meters
function in a fashion similar to the irrigation meters, but are installed
inside the home. They are available only to individually metered
residential units. The County would read these meters, then subtract
the amount of water that goes through them from the sewer bill. Not
all homes (particularly those on slabs or crawl spaces) are suitable for
installation of such meters and the homeowner will be responsible for the
$240 cost of the meter and all plumbing expenses for installation.
Hose Bib Meters
- The Sanitary Engineering Department only has a limited supply of the Hose Bid
Meters and they are available on a first come, first serve basis. These will be
available only for individually metered residential units who have a new
lawn or newly resodded or reseeded lawn or those who want to fill a
swimming pool. They attach to an outside faucet and measure the
water used outside. That amount is then subtracted from the total
amount used, so no sewer charges apply. They can be used for up to
one season for irrigation (April 15-October 15) and for four days for
swimming pools. The water measured by the meters will be charged at
the irrigation rate. Customers actually "rent" the meters
and must return them to the County.
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If you have a question concerning this information, call the Greene County Sanitary Engineering Department, Customer Service Division at (937) 562-7457 or click here to send us an E-mail.
General questions regarding
Water and Sanitary issues,
click here to send us an E-mail.
Send Questions or Comments
concerning this site to: Webmaster
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