Online Payment Help

Q: What forms of payment are accepted online

Payments can be made using an electronic check and a credit card or debit card with a Visa, MasterCard, American Express or Discover card logo.

Q: Is there a fee for making an electronic payment?

Yes, there is a 2.2% plus $1.00 for credit/debit card payments. Fees for electronic checks are $1.00 for each check. The fees are paid to NIC Services who is the eGovernment service provider on behalf of Greene County Ohio.

Q: Do Debit transactions require a PIN?

No, a debit transaction is ran the same as a credit transaction.

Q: I am having trouble making a payment. Can you assist?

Yes, please call customer service at 800-434-1289.

Q: I received an error stating my Submit Order Failed. What do I do now?

There are two common reasons for getting this error message.
  1. The credit/debit card number entered is invalid. Please check to make sure the billing number was entered appropriately and retry your payment.
  2. The expiration date you entered was invalid. Please check to make sure the correct month and expiration date was entered and retry your payment.

Q: I received an error message, what do I do now?

Please contact our customer service number for assistance with trouble shooting the error at (800) 434-1289.

Q: I received and AVS fail error message. What does this mean?

This error means the zip code you entered does not match the cardholder's address. If you feel you entered the zip code incorrectly, please try your payment again using the correct zip code. Please note that even though the payment failed, this will still appear as a pending transaction on your billing statement. The pending transaction will drop off of your account within 48-72 business hours once the failed authorization is cleared.

If you feel you correctly entered in the zip code, it is recommended you do not try to make the payment again, Call your credit card issuer to determine if they have the right zip code associated to your card.

Q: The payment I want to make online is not available in the drop down menu. What do I do now?

The payment you are trying to make may not be available online. Please contact the department for assistance.

Q: I am making a payment using Google Chrome. When I hit submit, I do not get a payment confirmation. What do I do now?

We are currently experiencing issues with Google Chrome where payment information is not being submitted. Please switch to an alternate browser such as Internet Explorer, Firefox or Safari and try making your payment again. If you have questions as to whether or not your payment was actually accepted, please contact NIC customer support at (800) 434-1289.

Q: I am unsure if my payment went through?

If you received a printable online receipt or a copy was sent to the email address you provided, your transaction was successfully processed. If you are still unsure, please contact customer support at (800) 434-1289.